I immediately called the store and spoke to Brett, who told me upfront that he was the only general manager for the Cheyenne store, and the only person who could make any decisions about our order.
The siding canadian bicycle shops that offer a caa card discount and accessories came in a 16 wooden crate with opaque plastic on top; Warren assured him the order was complete and told him more than once not to open the box because there was no way to reseal it for the 4 hour.We have a maximum of 14 days to pick it up, then it will be returned and we will be charged a restocking fee.At that point, he had to return to the front desk to deal with the financing - which the employees admitted was their mistake, they had not done the purchase/charges correctly when we paid by phone when the order was placed.Brett agreed that he shouldnt ask us to spend so much money and time when it was his store that had majorly messed up, but there was nothing else he could.Comments, more Companies, share This Page, inHerSight.Raters on InHerSight tell us how satisfied they are with 16 different categories.Brett admitted repeatedly that he had spoken to Warren, the employee who had been in charge of locating our order and loading it, that Menards was 100 at fault, that our siding order boxes had not been stored together nor had they been marked.It turned out our order was scattered in various locations around the store and yard, unmarked.I will also be contacting the manufacturer of the siding to let them know of our experience and find out if there is anywhere else it can be purchased.During the loading process in the yard, my boyfriend stressed repeatedly that he wanted to verify the entire order - including the siding and accessories.Wenn du auf unsere Website klickst oder hier navigierst, stimmst du der Erfassung von Informationen durch Cookies auf und außerhalb von Facebook.Bring tools to check and reclose any type of packaging, triple verify that you actually have you order, plan to spend an entire day trying to purchase from Menards, and DON'T expect any kind of customer service.In the end, Brett told each of us in multiple conversations that his store and employees are completely at fault, they really screwed up, and hes incredibly sorry, but there is simply nothing Menards will do for us to make this right.
I explained what had happened, and that we could not afford to make the 520 mile round trip to return for the missing siding.
When he called back after finally locating our siding, I explained that gas for the trip on Tuesday had cost us over 150 round trip, and renting the trailer had cost us an additional 200.
On July 4, my boyfriend got to the Menards Cheyenne location at noon.